Privacy Policy - BM On Demand

Last updated: July 15, 2026

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BM ON DEMAND – Last Mile, “the App,” provides order synchronization, shipment creation, tracking, fulfillment, and delivery status update services, “the Service,” to merchants who use Shopify to power their stores.

This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

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Personal Information the App Collects

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When you install the App, we are automatically able to access certain types of information from your Shopify account, including:

• Store information, such as the store name, store ID, Shopify domain, administrative email address, country, locale, and time zone.
• Order information, such as the order ID, order number, order date, products, variants, quantities, SKUs, weights, shipping method, fulfillment status, tracking number, and delivery status.
• Customer and recipient information associated with an order, such as the customer’s name, email address, telephone number, shipping address, city, province or state, postal code, and country.
• Fulfillment and shipping information required to create shipments and synchronize tracking and delivery statuses between Shopify and BM Cargo.

Additionally, we collect the following types of personal information from you and/or your customers once you have installed the App:

• Information about you and others who may access the App on behalf of your store, such as your name, business name, email address, telephone number, Shopify store domain, and support communications.
• Technical information about authorized users who access the App, such as IP address, browser type, operating system, access date and time, authentication events, error reports, and application activity.
• Information provided directly by merchants when requesting technical support, configuring the App, or communicating with BM Cargo.

The App does not access, collect, or store payment card numbers, card security codes, banking credentials, bank account information, Shopify Payments credentials, or other payment authentication information.

We collect personal information directly from the relevant individual, through your Shopify account, through Shopify APIs and webhooks, or using the following technologies:

“Cookies” are data files placed on your device or computer. The App may use essential cookies or similar technologies to authenticate authorized merchant users, maintain sessions, remember application settings, and protect the App against unauthorized access.

“Log files” track actions occurring within the App and collect data including IP address, browser type, operating system, authentication activity, API requests, errors, and date/time stamps. These logs are used for security, troubleshooting, monitoring, and service reliability.

The App does not use web beacons, advertising pixels, tags, or similar technologies to track customers for behavioral advertising or targeted marketing.

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How Do We Use Your Personal Information?

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We use the personal information we collect from you and your customers in order to provide the Service and operate the App.

We use this personal information to:

• Connect your Shopify store with BM Cargo’s logistics systems.
• Import and synchronize eligible Shopify orders.
• Create and manage shipments.
• Generate and update tracking numbers.
• Coordinate deliveries.
• Synchronize fulfillment and delivery statuses between Shopify and BM Cargo.
• Communicate with you regarding the App, your account, technical support, or operational matters.
• Diagnose errors and optimize or improve the App.
• Monitor the security, availability, and performance of the App.
• Prevent fraud, misuse, unauthorized access, or security incidents.
• Comply with contractual, legal, regulatory, and Shopify platform requirements.
• Respond to privacy and data subject requests.

We do not sell personal information.

We do not use merchant or customer personal information for behavioral advertising, targeted advertising, unrelated marketing, data brokerage, or customer profiling.

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Sharing Your Personal Information

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We may share personal information with third parties that help us provide and operate the Service, including:

• Business Mail & Cargo, S.R.L. personnel, branches, delivery operations, and internal logistics systems involved in shipment creation, tracking, delivery, and technical support.
• Shopify, as the e-commerce platform used to install and operate the App and exchange authorized store, order, customer, fulfillment, and tracking information.
• Amazon Web Services and other cloud infrastructure providers used to host, store, secure, and operate the App.
• Monitoring, application logging, error tracking, cybersecurity, backup, and technical support service providers.
• Transactional email service providers used to send operational or service-related communications.

These providers may process personal information only as necessary to provide services to BM Cargo and are subject to appropriate confidentiality, security, and data protection obligations.

Personal information may be stored or processed outside the merchant’s or customer’s country, including in the Dominican Republic and the United States. Where required by applicable law, we use appropriate contractual and technical safeguards for international transfers.

Finally, we may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, court order, or other lawful request for information, investigate fraud or security incidents, or otherwise protect our rights and the rights of merchants, customers, and other individuals.

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Your Rights

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Depending on your location and applicable law, you may have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, restricted, transferred, or deleted.

If you are a customer of a merchant that uses the App, you should generally submit your request directly to the merchant from whom you placed your order. The merchant acts as the controller of your personal information, and BM Cargo generally processes that information on the merchant’s behalf.

We may assist merchants in responding to valid privacy requests received through Shopify or directly from the relevant individual.

If you are a European resident, we process your information in order to fulfill contracts with merchants, provide the Service, comply with legal obligations, or pursue the legitimate business interests described above.

Please note that your information may be transferred outside Europe, including to the Dominican Republic and the United States. Where required, appropriate transfer safeguards are used.

To exercise your rights or submit a privacy-related request, contact us using the information provided below.

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Data Retention

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We maintain order, customer, shipment, tracking, and delivery information for as long as necessary to provide the Service, complete pending deliveries, provide technical support, comply with contractual obligations, and satisfy applicable legal requirements.

While the App remains installed and active, information may be retained as necessary to operate the App and synchronize logistics information.

After the App is uninstalled, personal information may be retained for up to 30 days to complete pending operational processes, address support matters, process privacy requests, or comply with Shopify requirements.

The App supports Shopify’s mandatory privacy webhooks:

• customers/data_request
• customers/redact
• shop/redact

Following a valid deletion request or Shopify privacy webhook, personal information will be deleted or anonymized unless retention is required by applicable law, necessary to resolve a dispute, prevent fraud, enforce an agreement, or establish, exercise, or defend a legal claim.

Limited information may remain temporarily in protected backup systems until removed through normal backup rotation.

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Changes

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We may update this Privacy Policy from time to time to reflect changes to our practices, the App, the Service, Shopify requirements, or other operational, legal, or regulatory reasons.

The updated Privacy Policy will display a revised “Last updated” date.

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Contact Us

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For more information about our privacy practices, if you have questions, if you would like to exercise a privacy right, or if you would like to make a complaint, please contact us by email at:

rsanchez@bmacargo.com

Or by mail using the details provided below:

Business Mail & Cargo, S.R.L.
Attention: Privacy – BM ON DEMAND
Av. Abraham Lincoln No. 1009
Piantini, Santo Domingo, Distrito Nacional
Dominican Republic

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