What can you do through our mobile app?

‍

Make pre-alerts

Why do I have to do my Pre-Alert?

• You prevent your packages from getting lost.
• You make the process of receiving your package faster.
• In case you forgot to put your BM code on your order, we can locate your package and place it in your locker.
  

Notify packages

If you are 500 meters or less from your Branch, you will have the option available in the App, while you are on the way, we will take care of getting your packages and have them ready when you arrive!!!

‍

**Service available only for pickups at Counter.

Calculate tariffs

Want to bring something and don't know how much it will cost? Use the app's calculator to get a cost estimate.

Track your packages

Don't know where your package is? Track it on the BMCargo app, find out the status of your goods.

Branch office hours and address

Find out where all our branches are located and their opening hours.

Information about our services

Get to know all the services and benefits we have for you.

Pay online

Pay online through our BMCargo App and take a step forward to pick up your packages.

You can also set up your account with your card and make your payment automatically. This way you save time and make your withdrawal process faster and smoother. 🤩

Request delivery

Do you have a hard time looking for your package? With our delivery service we save you the trip!

Order your delivery through our BMCargo App and receive your package at your doorstep without complications.

The shoes you bought are too big, the swimsuit you ordered is a different color and you don't know how to return it?

International Extended Transportation Coverage

This benefit covers the return of the merchandise to the supplier of origin and breakage or loss of your package during the import process.

‍

How do I make this return?

Just write to your supplier the reason for returning the item and request a return label, go to the branch of your choice with your item properly packed, the Return Label and the return authorization.

What is the eligibility?

It applies to personal packages weighing up to 29 pounds, with a value of no more than US$ 800.00 received through your BMCargo account and that have paid the Extended International Transportation Coverage.

‍

What kind of guarantee do you offer?

You can place your orders with the guarantee that they can be returned if required, they have the coverage of extended international transport with a rate of 1.75% of the value of the goods, applies to packages of Express Service or Parcel Service with return label of the supplier. For more information please contact devoluciones@bmcargo.com

‍

Schedule

Weekly departures with cut off on Wednesdays at noon, delivery time to the carrier in maximum 7 working days, after having made the return process at the counter.

‍

**This process must be done by providing the return label of the seller.

For further information and / or inquiries we are to serve you from the mail devoluciones@bmcargo.com.

‍

Don't feel like or have time to get out of your vehicle?

Don't worry, most of our branches have a drive-thru path to always ensure your convenience!